- Service Level Agreements (SLAs), Cloud Platform and 24/7 Customer Support
- Technical Account Manager (TAM), Channels and Cloud Support Center
- Incident Management, Performance Optimization and Security Guidance
- Incident Response Planning and Compliance and Regulatory Support
What can you expect to pay? We believe in being up-front with our prices as we respect our customers.
- Remote services are billed at $50/hr
- On-site services are $100/hr with a travel fee of $100 per visit
- A monthly retainer starts from $500 which accounts for 15 remote hours of support. This adds 50% bonus support hours for free and is the most economical and preferred by our customers.
What can you expect to get?
Dedicated IT professional with deep knowledge of the technologies needed to help your business. Recommendations on best practices. Fast turnaround and highest quality work with a proven track record.
We guarantee satisfaction or your money back.
Cloud Platform Services
- Leverage a comprehensive range of cloud services provided by Alibaba Cloud, including computing, storage, databases, networking, and more
- Explore and adopt services based on specific business requirements and use cases
24/7 Customer Support - Access 24/7 customer support for technical assistance and issue resolution
- Choose from various support plans, including Basic, Developer, and Business, to align with business needs
Service Level Agreements (SLAs) - Review and understand SLAs for different Alibaba Cloud services
- Ensure service availability, performance, and reliability meet business expectations
Technical Account Manager (TAM) - Consider engaging with a Technical Account Manager for personalized support
- Benefit from a dedicated point of contact for strategic planning and technical guidance
Support Channels - Utilize various support channels, including online ticketing, email, and phone support
- Choose the most suitable channel based on the urgency and nature of the support request
Cloud Support Center - Access the Alibaba Cloud Support Center for self-service resources
- Find documentation, FAQs, and community forums to address common issues
Incident Management - Report and track incidents through the support center
- Receive timely updates on the status and resolution progress of reported incidents
Performance Optimization - Consult with Alibaba Cloud support for performance optimization recommendations
- Optimize resource configurations for cost efficiency and improved application performance
Security Guidance - Seek security guidance from Alibaba Cloud support to enhance the security posture of cloud deployments
- Stay informed about best practices and recommendations for securing cloud resources
Billing and Cost Management: Get assistance with billing-related inquiries and cost management. Utilize tools and features to monitor and manage cloud costs effectively.
Cloud Training and Certification: Leverage Alibaba Cloud training resources and certification programs. Ensure that your team is well-trained and certified on Alibaba Cloud services for efficient usage.
Incident Response Planning: Collaborate with Alibaba Cloud support to develop incident response plans. Define processes for handling incidents, outages, and unexpected events.
Compliance and Regulatory Support: Seek guidance on compliance with industry-specific regulations and standards. Ensure that cloud deployments align with data protection and privacy requirements.
Best Practices and Recommendations: Stay informed about best practices and recommendations provided by Alibaba Cloud. Implement recommended configurations and strategies for optimal performance.
Infrastructure Planning: Consult with Alibaba Cloud support for infrastructure planning and architecture design. Receive guidance on scaling, high availability, and disaster recovery planning.
Integration Support: Receive support for integrating Alibaba Cloud services with other third-party tools and services. Ensure seamless integration with existing on-premises or cloud-based systems.
Cloud Monitoring and Logging: Utilize Alibaba Cloud's monitoring and logging tools for proactive issue detection. Set up alerts and notifications based on specific performance or security thresholds.
Network and Connectivity Support: Get assistance with networking configurations, VPN setups, and connectivity issues. Optimize network configurations for performance and security.
