- Cloud9 Integrated Development Environment write, run, and debug
- AWS Support Plans and AWS Personal Health Dashboard
- AWS Documentation, Knowledge Base & Security Guidance
- Billing and Cost Management & Continuous Improvement
What can you expect to pay? We believe in being up-front with our prices as we respect our customers.
- Remote services are billed at $50/hr
- On-site services are $100/hr with a travel fee of $100 per visit
- A monthly retainer starts from $500 which accounts for 15 remote hours of support. This adds 50% bonus support hours for free and is the most economical and preferred by our customers.
What can you expect to get?
Dedicated IT professional with deep knowledge of the technologies needed to help your business. Recommendations on best practices. Fast turnaround and highest quality work with a proven track record.
We guarantee satisfaction or your money back.
Cloud9 Integrated Development Environment (IDE)
- Utilize AWS Cloud9 as a cloud-based integrated development environment
- Leverage features like collaborative coding, real-time editing, and access to AWS resources
AWS Support Plans - Choose an AWS Support plan that aligns with the business requirements
- Options include Basic, Developer, Business, and Enterprise Support plans
24/7 Global Support - Access 24/7 global support for technical assistance and issue resolution
- Leverage the AWS Support Center for case management and support resources
Service Level Agreements (SLAs) - Review SLAs for AWS Cloud9 services to understand service commitments
- Ensure availability, performance, and reliability meet business expectations
AWS Support Channels - Utilize various support channels, including phone, chat, and email support
- Choose the most suitable channel based on the urgency and nature of the support request
AWS Trusted Advisor - Leverage AWS Trusted Advisor for best practices and optimization recommendations
- Optimize AWS Cloud9 configurations for cost efficiency and performance
AWS Personal Health Dashboard - Monitor the health of AWS services using the Personal Health Dashboard
- Receive real-time alerts and notifications about service issues
AWS Documentation and Knowledge Base - Access AWS Cloud9 documentation for self-service resources
- Explore the AWS Knowledge Center and forums for troubleshooting and best practices
Incident Management - Report and track incidents through the AWS Support Center
- Receive timely updates on the status and resolution progress of reported incidents
Performance Optimization: Consult with AWS support for performance optimization recommendations. Optimize resource configurations for cost efficiency and improved application performance.
Security Guidance: Seek security guidance from AWS support to enhance the security posture of AWS Cloud9. Stay informed about security best practices and recommendations.
Billing and Cost Management: Get assistance with billing-related inquiries and cost management. Utilize AWS Cost Explorer and Budgets for monitoring and managing cloud costs.
AWS Training and Certification: Explore AWS training resources and certification programs. Ensure that development teams are well-trained on AWS Cloud9 features and capabilities.
Continuous Improvement: Engage in regular reviews with AWS support to assess and improve AWS Cloud9 usage. Receive recommendations for optimizing costs, security, and performance.
Incident Response Planning: Collaborate with AWS support to develop incident response plans. Define processes for handling incidents, outages, and unexpected events.
Integration Support: Receive support for integrating AWS Cloud9 with other AWS services and tools. Ensure seamless integration with AWS resources and workflows.
