IT infrastructure monitoring Services Providers enable organizations to identify and resolve IT infrastructure problems before they can adversely affect critical business processes. 

They give insight into the status of physical, virtual, and cloud systems and help ensure availability and performance. In addition to monitoring the entire infrastructure and business processes, they can also help with planning for upgrades before outdated systems begin to cause failures and respond to issues as soon as problems become evident. They can also help ensure that any necessary outages have minimal impact on users.

Infrastructure management covers the sub-categories of systems management, network management and storage management and, although these systems have traditionally been on-premise, increasingly they are moving to the cloud.